THIS QUOTATION IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS For Event Decoration Services

Non-Refundable Payments

All payments are non-refundable for any reason, including but not limited to COVID-19, illness, loss of a family member, hurricanes, rain, or any other natural disaster.

For events postponed due to COVID-19 or related issues, the client has one year to reschedule the event. The client must redeem the items listed in the original invoice within one year. No items from the original invoice can be removed, though additional items may be added.

If you decide to cancel your service, no refunds will be issued.

Save the Date Deposit & Payments

A non-refundable deposit of 50% is required to secure your event date. Payment plans are available.

• Flower arrangements must be paid in full at the time of booking and are nonrefundable.
• The event must be paid in full two weeks prior to the event date.
• Accepted payment methods include Zelle and Square app (3.5% fee applies)

Rush Events

For events scheduled less than 7 business days in advance, a rush fee of $100 will apply.

Event Rescheduling and Cancellations

If there is a change to the date of your event, please notify us at least two months in advance to ensure the new date is available. The event date can only be changed once. Any additional date changes will incur additional costs.

Event Planner Availability

The event planner is available from 9:00 AM to 5:00 PM, Monday through Friday. We are closed on Saturdays and Sundays due to events. Clients are allowed up to two virtual meetings with the event planner. Any additional meetings will incur an additional charge.

Event Pickup

Pickup after 9:00 PM will incur an additional charge of $100.

Vendor Liability

If you contract one of our vendors and an issue arises during the event (e.g., accidents, food or sweet intoxication), Balloons Concepts, LLC is not responsible.

Damage or Loss

Clients are responsible for any damage to or loss of items.

Graphic Printing Disclosure

1. All photos, designs, or graphics must be emailed no later than 1 week before the event date.
2. The client is responsible for providing “ready to print and sized” photos, designs, or graphics.
3. The minimum required resolution is 300 DPI.
4. Accepted formats are PDF or JPG.
5. Any changes or edits required for printing will incur an additional graphic design fee.

Graphic Design Services

If you need graphic design services for your event, such as invitations, menus, floor wraps, backdrops, and more, please note that all designs are custom and quoted individually based on your request. Rush designs will incur an additional fee.

Rain Policies:

a. If rain is predicted the day of the event, last-minute cancellations will result in a credit available for future services as long as we have availability on the client’s requested date/time.
b. If we arrive and it starts raining, refunds will not be given.

BY SUBMITTING PAYMENT, YOU HAVE AGREED AND ACCEPTED OUR TERMS/CONDITIONS.