1. All Sales are Final and Non-Refundable

2.Payment Method:    Events: 50% to book the date and fully paid within one week of the event

Surprise Arrangements- full payment must be made when booking

Using Link sent to your email/text (6% fee), website portal or Zelle(no fees)

3. Set up will be made at  the event location. Clients will need to make necessary arrangements to provide access to the facility.

4. For delivery/installations, the client must indicate the exact address with zip code, house or apartment number, name of the urbanization. If the client provides a wrong address, the client will incur an additional delivery charge.

  •  Deliveries are made between 9:00am-12:00p(morning) or 1:00 pm- 5:00pm(evening). We do not have an estimated delivery time.The Client must choose from the Morning or Evening timeframes.

  • Deliveries from 6:00am – 8:00am or 6:00pm – 8:00 pm will have an extra 30% fee added to the total.

  • Deliveries from 8:00 pm- 12:00pm will have an extra 50% fee added to the total.

5. Helium Gas is not flammable, therefore you should take into consideration that once helium balloons are placed infront of the A/C , the balloons will automatically deflate because of its natural process. Please avoid to place helium balloon infront or below the A/C.

6. When the balloons are exposed directly to the sun for a long period of time, the latex material will expand and could pop. 

7. Latex balloons with helium gas should last from 24-48 hours, and foil balloons with helium gas should last up to 15 days (depending on the climate conditions). 

8. When balloons are pop or deflated, please throw them away immediately. Please keep them away from children and pets as it could be a choking hazard.  

9. If the balloon decorations are moved from one place to another by anyone else but one of our team members, it will be under the client’s responsibility. 

10. We will post the balloon decorations to our social media platforms for marketing purposes only. We compromise not to publish any pictures of our clients with our balloon work but we are going to publish only our work.

11. If the service is cancelled, there will be no reimbursement. The client will have a credit applied for future services as long as we have availability on the client’s requested date/time. 

12. If the client does not comply with the terms and conditions listed above , we are not held responsible or liable for any damages or losses

13. Rain Policies:

a. If rain is predicted the day of the event, last-minute cancellations will result in a credit available for future services as long as we have availability on the client’s requested date/time. 

b. If we arrive and it starts raining, refunds will not be given.